Usher/Guest Service Representative
As part of the Guest Services team, ushers are responsible for providing excellent guest services at all NYCB Theatre at Westbury events. This includes greeting guests, providing information and directions, assisting with problems/issues, and controlling ticket access points throughout the venue.
Candidates are required to have at least one (1) year prior customer service experience, preferably in a theatre/entertainment venue environment. Applicants must be able to work weekend (Friday/Saturday/Sunday) events throughout the year. Shifts schedules vary, candidate must be available to work from 5:00pm-midnight during the week. Candidate must be able to stand for a minimum of 6-8 hour shifts, walk up and down stairs. Candidates should be friendly, outgoing, and presentable with the ability to think quickly in a fast paced environment and communicate effectively.
Responsible for the safety and security of patrons, employees, and assets. Functions include: Conduct patrols of the building on a regular basis. Respond to all security & safety related calls in a timely manner. Exhibit exemplary conduct & appearance while on duty. Comply with & adhere to all the department's performance, conduct & attendance standards. Perform a variety of duties, often changing from one task to another of a different nature without the loss of efficiency or composure. Comply with all the legal & ethical instructions given by the Security Supervisors. Adhere to the Security department's Prime Directives. Investigate and compile accurate incident reports. Complete all assigned tasks within the guidelines and deadlines set by the Security Supervisors and/or the Manager of Security. Interact with patrons, vendors, and employees in a courteous and professional manner. Other duties as assigned.
Must have high school diploma or equivalent. Current valid NY guard card required. Ability to communicate effectively in English. An understanding of the rule of law and the relevant penal codes. Ability to represent the Security Department in an exemplary manner. Ability to effectively perform in crises and work under pressure without the loss of composure. Ability to memorize, recollect, and quickly retrieve relevant information. Ability to interact effectively and calmly patrons and employees during intensely aggravated circumstances. Ability to walk, stand, lift at least 45 lbs., reach, pull, push, grasp and drag.
Box Office – Ticket Seller
Assist customers with ticket purchases. Distribute will call to customers for various sporting events and concerts. Inform customers of general NYCB Theatre at Westbury information (i.e., upcoming events, ticket availability, event selection, and general parking information). At the end of his/her shift, employee will reconcile all sales and will call receipts.
High School diploma required. Ideal candidate must be enthusiastic, outgoing, and have the ability to work in a fast-paced environment. Candidate must be able to demonstrate commitment and willingness to consistently provide excellent customer service at all times. Must be able to work flexible hours. Cash handling and customer service experience preferred. Experience with Ticketmaster systems preferred.
Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.
EQUAL EMPLOYMENT OPPORTUNITY
Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.